Shipping & Returns

RETURNS & EXCHANGES



Returning regular price items:
•Our policy is to satisfy each and every customer.
•We will gladly accept your return within 14 days from the date of your purchase.
•Returns and exchanges will be processed within 30 days of receipt.
•Items showing wear or not packaged properly will be returned to you without credit.

What about returns on sale merchandise?
•There are no credit card refunds on sale merchandise.
•All customers returning items on sale will be issued an online store credit via E-mail.
•The online store credit will be valid for one year from the issued date.

What if I have a question?
Our customer service department is open Monday-Saturday 10am-7pm, EST. You can call us at 1-215-567-3247. You can also e-mail us at customerservice@headstartshoes.com.

How do I return something?
Please call us at 1-215-567-3247, or e-mail our customer service department at customerservice@headstartshoes.com to receive a return authorization number. Once you receive your return authorization number, you can ship your return back to us with the carrier of your choice. Remember to put the return authorization number on the outside of the package so it can clearly be seen.



IN STORE PICK UP

Can I Place My Order Online and Pick It Up In Store?
Yes! We now offer In Store Pick-Up for your order. During the checkout process, select “Store Pick-Up” as your Shipping Method. After you place your order, you will first receive an order confirmation e-mail. When the item(s) you have ordered are available for pick-up, you will receive a Pick-Up Notification E-mail listing your pick-up time. Please allow a minimum of 2 hours for us to prepare your order. End of day orders placed after the 2-hour window will be ready the next morning. To pick-up up your merchandise, you will need to present a valid photo ID, as well as the confirmation number (WO) of your order and credit card used at checkout.

DOMESTIC SHIPPING

Most orders will ship out within a day of ordering. Please note that we do not ship on Saturdays, Sundays, or holidays. We ship with UPS and we offer standard shipping. Orders within the continental U.S. are generally received within 2-7 business days.

Order Value Shipping & Handling Charge
$0-$250.99 $20.00
$251.00-$600.00 $23.00
$601.00-$999.00 $29.00
$999.01-$1499.00 $37.00
$1499.01 & up $46.00


What if I would like to have my package expedited?
If you need to have a package expedited please contact our customer service department before placing an order through our web store to discuss additional charges. You may contact us by phone at 1-215-567-3247 or by e-mail at customerservice@headstartshoes.com.

Tracking an Order
Once your order is shipped, you will receive a tracking number. Domestic orders may be tracked at UPS.com and international orders may be tracked at USPS.com.

Service Delays
Head Start Shoes is not responsible for unexpected shipping delays related to severe weather, natural disasters, etc.




INTERNATIONAL SHIPPING

The cost to ship internationally is 65 USD per each item. Payments Only By Paypal.

Tracking an Order
Once your order is shipped, you will receive a tracking number. Domestic orders may be tracked at UPS.com and international orders may be tracked at USPS.com.